Privacy Policy

Effective Date: 20-03-’25
Owner: Unravel Mama | Lisanne Eshuis
Website: www.unravelmama.com
Location: Ericeira, Portugal
Contact: info@unravelmama.com

At Unravel Mama, your privacy is deeply valued. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, sign up for our retreats, join our mailing list, or otherwise engage with our services.

By using our website and services, you agree to the terms outlined below.

1. Who We Are

Unravel Mama hosts Babymoon Retreats and Mama-Baby Retreats in Ericeira, Portugal. Our website provides information about our services and allows you to sign up for retreats, events, and our mailing list.

2. What Personal Data We Collect

We collect the following personal information when you:

  • Sign up for our mailing list

  • Inquire about or book a retreat

  • Fill out forms related to our services

  • Make a payment

  • Contact us directly by email, phone, or social media

Information may include:

  • Your name

  • Email address

  • Phone number

  • Country of residence

  • Pregnancy-related information (weeks pregnant, due date, etc.)

  • Payment details (processed securely via Stripe)

  • Any personal information you voluntarily share in our forms or emails

3. How We Use Your Personal Data

We only collect and use your personal data for specific purposes, including:

  • Sending you information about upcoming retreats, events, and offers

  • Processing your retreat booking and payments

  • Contacting you regarding your retreat or inquiry

  • Providing important pre-retreat and post-retreat communication

  • Complying with legal obligations

We never sell your personal data.

4. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we process your personal data on the following legal bases:

  • Consent: When you sign up for our mailing list or request information

  • Contractual necessity: When processing your retreat bookings and payments

  • Legitimate interest: To communicate important service updates

  • Legal obligations: For financial record-keeping and compliance

5. Sharing Your Data

We respect your privacy and only share data when necessary:

  • With our payment processors (Stripe) to process payments

  • With our email marketing platform (Mailchimp) to manage communications

  • With our trusted retreat team (facilitators, doulas, babysitters) only if relevant for your safety or care during a retreat

  • When required by law

We ensure all third-party services comply with GDPR.

6. How We Store and Protect Your Data

Your personal data is securely stored on GDPR-compliant platforms.
We take precautions to protect your data from loss, misuse, unauthorized access, and disclosure.

7. How Long We Keep Your Data

We keep your personal information:

  • As long as necessary to provide our services and fulfill our legal obligations

  • You can unsubscribe from our mailing list at any time by clicking “Unsubscribe” at the bottom of any email

  • You can request deletion of your data at any time (see Section 9 below)

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Withdraw your consent at any time

  • Object to or restrict processing

  • Request a copy of your data (data portability)

For any of these requests, contact us at info@unravelmama.com. We will respond within 30 days.

9. Cookies and Analytics

Our website may use cookies to improve your browsing experience and collect anonymous analytics.
By using our site, you consent to the use of cookies. You can adjust your browser settings to refuse cookies.

10. Photography and Consent

All photographs on this website and our social media channels are taken by me or our trusted photographers and are shared with the explicit consent of the individuals featured.
We honor the privacy and vulnerability of our retreat spaces. Photos are never taken or shared without permission. If you wish to revoke consent for any previously approved photo, please contact us at info@unravelmama.com

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. We will notify you of any significant changes by posting the new policy here on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
💌 info@unravelmama.com
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Thank you for trusting Unravel Mama. We honor your journey and respect your privacy.